Privacy Policy

1. About this policy

Property City Deal (“we”, “us”, “our”), operating the website [www.yourdomain.com], provides real estate consultancy and advisory services. This policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices you have. It is written in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.

By using this website or submitting your details, you acknowledge that you have read this policy.

2. Information we collect

Information you give us directly

  • Name, mobile number, email address and city
  • Property preferences such as budget, location, configuration and purchase timeline
  • Details you share in enquiry forms, WhatsApp chats, calls or site-visit requests

Information collected automatically

  • Device and browser type, IP address, pages visited, time spent and referring source
  • Cookie and similar identifiers set by us or by third-party tools

We do not ask for bank passwords, card numbers, OTPs or Aadhaar and PAN details through this website. If a transaction later requires identity documents, we will tell you why they are needed and collect them separately.

3. Why we use your information

We process your data only for specific, stated purposes:

  • To respond to your enquiry and share project information you requested
  • To arrange site visits and connect you with the relevant developer or seller
  • To follow up on your property requirements by call, SMS, email or WhatsApp
  • To improve our website, content and services
  • To measure and improve our advertising
  • To meet legal, regulatory and record-keeping obligations

We do not sell your personal data.

4. Consent

We collect and use your personal data on the basis of your consent, which you give by submitting a form or by contacting us, or where the law otherwise permits. You may withdraw consent at any time by writing to us at [email]. Withdrawal does not affect processing already carried out, and we may not be able to continue providing services that depend on that data.

5. Who we may share data with

We share data only where necessary and only with:

  • Developers, builders or sellers whose project you enquired about, so they can respond to you
  • Service providers that support our operations, such as CRM, call and messaging platforms, website hosting and analytics
  • Advertising and analytics partners such as Google and Meta, as described in the cookies section
  • Authorities, where required by law, court order or regulation

Providers are expected to handle your data only for the purpose we engage them for and to keep it secure. Your data may be stored on servers located outside India. We take reasonable steps to ensure appropriate safeguards wherever it is stored.

6. Cookies and tracking technologies

We use cookies and similar technologies to make the website work, understand how it is used and measure advertising performance. These may include Google Analytics, Google Ads conversion tracking and the Meta Pixel.

These tools may collect information about your visit and use it to show you relevant ads on other sites and platforms. You can:

  • Accept or decline non-essential cookies through our cookie banner
  • Change your browser settings to block or delete cookies
  • Manage ad personalisation through your Google Ads Settings and Meta Ad Preferences
  • Opt out of Google Analytics using Google’s browser add-on

Blocking some cookies may affect how parts of the website work.

7. Calls, SMS and WhatsApp

By giving us your number, you agree that we may contact you about your enquiry by call, SMS and WhatsApp, including where your number is registered on a Do Not Disturb list, for the purpose of the enquiry you made. You may ask us to stop at any time by replying STOP or writing to [email].

8. Data security and retention

We use reasonable technical and organisational measures to protect your data, including access controls, secure hosting and limited internal access. No online system is completely secure, so we cannot guarantee absolute security.

We keep personal data only as long as needed for the purposes above or as required by law. After that, we delete or anonymise it. Enquiry data that has not led to any engagement is reviewed and deleted within [12/24] months.

9. Your rights

Subject to applicable law, you may:

  • Request a summary of the personal data we hold about you
  • Ask us to correct or update inaccurate data
  • Ask us to delete your data
  • Withdraw consent
  • Nominate another person to exercise your rights in the event of your death or incapacity
  • Raise a grievance with us, and if unresolved, approach the Data Protection Board of India

Write to us at [email] and we will respond within a reasonable period, and in any case within the time required by law.

10. Children

This website is intended for adults. We do not knowingly collect personal data of anyone under 18. If you believe a minor has shared data with us, contact us and we will delete it.

11. Third-party links

Our website may link to developer sites, RERA portals, maps and social platforms. We do not control them and are not responsible for their privacy practices. Please read their policies.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the updated date.

13. Grievance and contact

Grievance Officer: Amir Thakur Email: [email] Phone: [number] Address: [registered office address] Hours: [Mon-Sat, 10:00 AM to 6:00 PM IST]